The NIHR Research Support Service (RSS) Hub delivered by Newcastle
University and Partners is one of eight hubs across England which deliver a
national collaborative service.
The purpose of this privacy document is to set out what data we collect,
why we collect it and how long we will keep it for. Please consult our
confidentiality statement for information on how we handle the content of
your project applications and associated intellectual property.
The RSS Hub complies fully with the General Data Protection Regulations.
Project development support
As a recipient of support from the RSS, we will collect and
securely store project information relating to your application in order to
facilitate our advice giving. We will retain that data until one year after
the end of our successive RSS contracts. RSS Hub staff are based at the
University of Cumbria
We additionally categorise our support by category and time spent. This
information will be shared annually, along with details pertaining to the
project's principal investigator, with the NIHR Coordinating Centre (NIHR
CC) to evaluate the management and delivery of the RSS. The NIHR CC is part
of the Department for Health and Social Care (DHSC) NIHR. All information
will be held securely and treated in the strictest confidence by the RSS,
NIHR CC and NIHR.
includes further information including ways NIHR may use your data, contact
details and details of your individual rights in relation to how your data
will be used. This includes details of the information collected by NIHR,
why it is collected, how long it will be retained and how the information
will be used.
From time to time the RSS will ask you, anonymously, to evaluate
the service that you have received, whether it is project support or, for
example, event attendance. The feedback we receive is used to improve our
service and quotes may be used as feedback to our funders.
Mailing list subscriptions
If you've signed up to an RSS news alert, newsletter, bulletin or
other similar publication then your name and email may be stored in a
MailChimp account which we use to distribute all of our ebulletins and
updates. MailChimp are fully GDPR compliant
can unsubscribe at any time with the link on the bottom of a mailing.
Neither RSS nor MailChimp will share your details with a third party. Your
data will be kept until one year after the end of successive RSS contracts
or until you unsubscribe.
By signing up to attend an RSS event you consent to the collection
and storage of your booking data. This data will be used to facilitate the
administration of the event and the evaluation of our effectiveness to
reach and engage with researchers throughout our region. Personal
information may be shared with relevant staff across the RSS to facilitate
management and evaluation of events. Full details with be provided at the
time of registering for an event.
The RSS collates only data regarding unique page views and time
spent on the site. This information is used to improve our websites, tailor
our information to user need and monitor interest in certain areas.
Although IP-address data may be available our analytics do not include the
data at that level of detail.
Your contact information will be removed from our records, one
year after the end of successive RSS Hub contracts, unless the information
relates to a financial transaction when we are obliged to retain it for up
to seven years for auditing purposes.
Individual data relating to event bookings will be kept for one year unless
it relates to photo permissions in which case it will be held until the end
of the RSS Hub contract plus one year.
How to contact us
If you wish to contact the RSS Hub to ensure that your contact
details are correct and up-to-date or to ask for your contact information
to be removed from our records, please contact us at:
Address: NIHR Research Support Service, Newcastle
University, Baddiley-Clark Building, Richardson Road, Newcastle upon Tyne,
Should you have any complaint about the way that the RSS Hub processes your
personal information you can make a complaint to the Information
Commissioner by visiting:
- or by writing to the Commissioner at: The Information Commissioner,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.
If we decide to change our Privacy Statement, we will update this
document. This will help ensure that you are always aware of what personal
information we collect, how we use it, how long we will retain it for and
under what circumstances, if any, we share it with other parties.
This document provides you with the information about how we, the NIHR
Research Support Service (RSS) Hub delivered by Newcastle University and
Partners, deal with the intellectual property that we are privy to whilst
supporting your application development. Please consult the privacy
statement for what information we collect and store about your project and
how long we'll hold it for.
As a recipient of support from the RSS (one of eight RSS Hubs across
England) we will have sight of your application and will be party to
discussions regarding direction, scope and intellectual property (IP)
within your project.
All information that you provide us will be treated in the strictest
confidence and only used to help us to give the best possible advice giving
in the development of your application. Apart from RSS Hub members of
staff, we will only share your ideas and/or application, where appropriate,
with our public contributors. All public contributors have been trained by
the RSS and have signed a confidentiality statement prior to taking up the
On occasion, in order to provide you with the best support, we may need to
consult an expert outside of the RSS Hub. If this situation arises, we will
seek your consent before approaching them.
As part of working a with the RSS Hub, you will be asked to share your
final application with us before it is submitted for funding. This is for
our own internal evaluation; it's helpful to see whether our suggestions
have been useful enough for you to use in your bid and whether the bid is
Please note that the RSS Hub will take appropriate steps to ensure
confidentiality of any information sent to us via email, although we cannot
accept any liability for the loss or disclosure of data sent to us in this